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1. What is all the fuss about sheepskin boots?

2. Are your boots genuine sheepskin boots?

3. I am confused. Why are there so many different brands of sheepskin boots?

4. How do I care for my sheepskin boots?

5. How do I place an order?

6. How do I make a return or exchange?

7. How do I find out what size do I need?

8. What are the shipping options and costs?

9. Will I be charged in the local currency?

10. What are my payment options?

11. Are there any additional chargers, duties or taxes?

12. I am concerned about using my credit card online. Is your site safe?

13. How can I check the status of my order?

14. How does a Customer Loyalty Discount Program work?

15. What are the Discount Coupons and how can I use them?

16. What is the colour of the product?

17. What is the height of the product?

18. When will a refund be issued for the returned/exchanged product?

19. Why can't I find the size/colour that I am looking for?

 

 

1. What is all the fuss about sheepskin boots?

Sheepskin boots were made in Australia for over 200 years, but made popular around the world by Pamela Anderson, who started wearing sheepskin boots acquired in Australia to keep her legs warm between takes for the television show Baywatch, and it was this, that may well have originally spurred interest in these boots in America.

Since 2003, these boots have become very fashionable in the U.S., partly due to marketing by an American company, Ugg Australia, a branch of Deckers Outdoor Corporation. Brian Smith created the Ugg Australia brand in the U.S., importing them to the U.S. in the late seventies. He sold the company to Deckers Outdoors in 1995. Actress Kate Hudson wore a pair of sheepskin boots on the poster for the mid-2004 movie Raising Helen. They were associated also with the Anglo-American actress Sienna Miller (c2003-5). The sheepskin footwear is now a major category in most U.S. department stores and retail shoe stores (Source: Wikipedia).

Other celebrities, wearing sheepskin boots, include Gwyneth Paltrow, Cameron Diaz, Kate Hudson, Leonardo DeCaprio and the entire Spielberg family.


2. Are your boots genuine sheepskin boots?

All our boots are genuine Australian sheepskin boots that have been made in Australia for decades from premium quality sheepskin. We do not sell boots that are made in China, such as those manufactured by an American company Deckers Outdoor Corporation.


3. I am confused. Why are there so many different brands of sheepskin boots?

For a time, Deckers Outdoor Corporation owned the trademark "ugh-boot" in Australia, and through additional international trademarks were able to limit the term's use in Australia. Deckers' Ugg Australia, Emu, Old Friend, and Aussie Dogs are all made in China (a few models may still be made in New Zealand). Unfortunately, that meant plenty of Australian made sheepskin boots could not be so named by U.S. retailers.

Owing to U.S. trademark laws, many Australian and U.S. manufacturers are now marketing ugg boots as "sheepskin boots".

In January 2006, Deckers Outdoor Corporation's Australian trademark for Ugh-boot was removed from the Australian Trademarks Registry, after the trademarks office handed down their decision the words ug boots, ugg boots and ugh boots were interchangeable and generic terms for sheepskin boots. (Source: Wikipedia)


4. How do I care for my sheepskin boots?

Hand-wash your boots in a warm water, using an approved wool detergent. To dry, place your boots in the shade, away from heat or direct sunlight and allow to dry out slowly to retain the soft, supple finish. For more information please refer to Care Instructions.


5. How do I place an order?

The fastest and the most secure way of ordering is by placing an order through our web site. Australian customers can place a mail order by posting your payment and order details to our mailing address. For details, please refer to Ordering Information.


6. How do I make a return or exchange?

We will exchange or refund your purchase within 30 days of the original shipment date. Products must be in the same condition you have received them and in the original packaging. For details, please refer to our Exchange Policy.


7. How do I find out what size do I need?

If you are unsure of your shoe size, you can measure your foot using an ordinary ruler and use a chart provided, to estimate your size. Please keep in mind that sheepskin will compact and form around your foot over the time and what appeared to be a tight fit initially, will settle into a comfortable fit after a couple of weeks. The sheepskin boots designed to be worn on bare feet, providing luxurious feeling of natural sheepskin against your skin.


8. What are the shipping options and costs?

We offer $12.00 flat rate delivery for all orders within Australia. We use Domestic Express Courier service which guarantees next business day delivery to all capital cities. Please allow a further 1-2 days for deliveries to rural areas.

We use International Express Courier service for international deliveries. Delivery costs vary depending on the destination and the weight of items ordered and are calculated upon checkout. Delivery times from dispatch are 5-10 working days.


9. Will I be charged in the local currency?

All payments are processed in Australian Dollars and converted to the local currency by your credit card provider. The total amount in foregn currency may vary slightly depending on the fees charged and exchange rate used by the credit provider. The currency conversion facility provided by Snug Australia is based on approximate current exchange rates and does not include fees charged by the credit card provider. As a result, the actual amount charged in the international currency may vary slightly from the amount shown by the currency conversion facility.


10. What are my payment options?

We currently accept Visa, MasterCard, American Express and Diners Club. We do not accept switch cards and debit cards, such as Maestro.


11. Are there any additional chargers, duties or taxes?

Goods and services tax (GST) will be added at the checkout time for orders shipped within Australia.

International orders are not subject to GST, but may incur an import duty. For information, please contact your local customs office. Duty is not paid by us and is the responsibility of each individual customer.


12. I am concerned about using my credit card online. Is your site safe?

Our on-line store uses 128-bit SSL encryption technology similar to the protection offered by many banks.


13. How can I check the status of my order?

Your order status will be available within 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top part of every page of our site. From there, you will be able to view information about your order.


14. How does a Customer Loyalty Discount Program work?

At SNUG Australia we value your business. We would like to show appreciation to our loyal customers by offering a Customer Loyalty Discount Program.

There is no additional registration or time limit to worry about. The program simply works based on the total amount spent. As your spend level increases so does your loyalty discount. The loyalty discount can even be used together with the sales or promotions that we may run from time to time.

Your current discount level is displayed under “My Account Information” and during the checkout.

Simply add items to the shopping cart and discount amount will be automatically calculated based on your historical spent amount using the scale below:

Total Value of Received Orders Loyalty Discount
$130.00 - $299.00 3%
$300.00 - $499.00 4%
$500.00 – $749.00 5%
$750.00 - $999.00 6%
$1000.00 - $1499.00 7%
$1500.00 - $1999.00 8%
$2000.00 - $2499.00 9%
more than $2500.00 10%

SNUG Australia reserves the right to review the details of “Customer Loyalty Discount Program” from time to time as per SNUG Australia Terms and Conditions.


15. What are the Discount Coupons and how can I use them?

From time to time, a discount coupons can be issued to customers as part of special promotions. The coupons can be redeemed by entering a coupon code during the checkout process. The discount coupons may have different values and varying expiry dates. The coupons can only be used before the expiry date.


16. What is the colour of the product?

SNUG Australia aims to include up-to-date pictures of all products on our web site.

We make every attempt possible to reflect the actual colour of the products in the images presented on this web site. However, sheepskin boots and other sheepskin products may exhibit some irregularities and variations in colour and texture. These variations are characteristic of the sheepskin and add to the beauty and character of the footwear.

The accuracy of the images displayed also depends on the type of monitor used and the computer settings. Where possible, multiple views of the product are provided, to minimise any discrepancies.


17. What is the height of the product?

Height of each product varies slightly depending on the size. The approximate height of each product is indicated under it's description.


18. When will a refund be issued for the returned/exchanged product?

Once the product is sent back to us, please allow around 10 working days for the parcel to reach our office and further 5 working days for the refund to be processed. We will notify you by email as soon as the refund is issued.


19. Why can't I find the size/colour that I am looking for?

Only sizes/colours that we have in stock are displayed on our site. We suggest that you visit us from time to time as the availability of sizes/colours vary depending on the demand.