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Exchanges And Returns Exchanges And Returns
All products sold at Snug Australia are covered by a manufacturer's warranty. Warranty claims are handled in accordance with Australian Consumer Law and consumer guarantees. For further information about the Australian Consumer Law and consumer guarantees, visit

To obtain a return authorisation, please contact us.

Please note, that additional delivery charges will apply in all exchange/refund circumstances.

All returns and cancellations are subject to a 20% restocking fee.

Shipping and handling charges are not refundable, unless the item(s) is faulty (defective materials and/or workmanship) or not as per your order.

All products sold by Snug Australia are covered by 30 day manufacturer's warranty. In the unlikely even on an item being faulty or not as per ordered, we will provide a replacement/repair at no cost to the customer.

Please note, that because sheepskin and leather are natural products, small marks cannot be considered a manufacturing fault. Such marks will not affect the performance of the footwear.

Snug Australia is not responsible for packages lost in transit.